How do I reset my Online Banking password?
If you have your card number and have SMS One Time Password enabled on your account, resetting your online banking password is simple. All you need to do is click the Forgotten Password link on the online banking login page and follow the prompts – anytime, anywhere.
Never choose a password that could be easily attributed to you (such as your birthday, favourite colour, sports team, family or pet's name).
If you don’t have SMS one time password enabled or your card number handy, you’ll need to call us on 1300 366 565 to change your password.